FREQUENTLY ASKED QUESTIONS
For Well-Informed Medical Supply Decisions
DO I HAVE TO HAVE A PRESCRIPTION TO GET SUPPLIES FROM YOU?
We offer the convenience of purchasing supplies from us without requiring a prescription. However, if you wish to have your insurance billed for the purchase, we kindly ask for a physician's order. Depending on your insurance carrier, additional physician notes may be necessary. It's essential to note that a physician's order does not guarantee insurance coverage for the item.
We understand the importance of knowing what services your insurance will cover, and our team is here to assist you. We can check with your insurance company to determine if a specific service may be covered under your policy. Feel free to reach out to us for any inquiries or clarifications regarding insurance coverage.
IF I HAVE A PRESCRIPTION AND WAS TOLD BY MY INSURANCE COMPANY IT WOULD BE A COVERED ITEM, WHY IS MORE INFORMATION STILL NEEDED?
Insurance companies often provide information about coverage when contacted, but they may not always mention that certain criteria must be met despite the item being covered. This typically includes the necessity of a physician's order, and depending on the product, additional documentation like physician visit notes, therapy notes, nursing notes, etc., may also be required.
To ensure a smooth process, once we receive a product request, we take the responsibility of checking with your insurance company to determine the specific information they require. Subsequently, we make every effort to acquire the necessary information promptly.
It's important to clarify that the determination of whether a product can be rented or purchased is entirely at the discretion of your insurance company, and not determined by us. This decision is contingent upon your insurance provider's policies and the specifics of your individual policy.
WHAT WILL I NEED TO PAY WHEN I PICK UP MY ORDER?
Our skilled billing staff is well-versed in reviewing your insurance policy details and will accurately calculate your expenses based on your deductible and co-pay obligations. We endeavor to provide you with an upfront estimate of your costs, but it's important to note that the final amount owed will be confirmed only once your insurance company processes the claim and makes the payment. Rest assured, we are committed to transparency and will keep you informed throughout the process.
HOW LONG WILL IT TAKE TO RECEIVE MY EQUIPMENT?
Upon successful order placement and processing, our dispatch department will promptly reach out to you. They will verify all your order details and furnish you with essential shipping and delivery information. Your convenience and satisfaction are our top priorities, and our team is here to ensure a smooth and seamless experience.